Privacy Policy

Last updated: April 28, 2025

This Privacy Policy explains how Knockbase (“we,” “us,” or “Company”) collects, uses, shares, and protects personal information in connection with the canvassing Service and related websites (collectively, the “Service”). This policy is designed to meet U.S. requirements and, where applicable, the EU General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA). By using the Service, you consent to the data practices described below.

1. Information We Collect

We collect information in the following categories:

• Account and Contact Information: When you register, we collect personal data such as your name, business email address, telephone number, and company name.
  
  
• Payment Information: For billing and payments, we collect payment details (e.g., credit card number) via secure third-party processors. We do not store full payment card details on our servers.
  
  
• Demographic and Profile Data: We may collect information you provide for your profile, such as job title, profile photo, and language preferences.
  
  
• Usage Data: We automatically collect data about how you use the Service and our websites, including log data, IP address, device and browser type, pages visited, and interactions (clicks, timestamps). We may also collect geolocation data if you enable location features on our mobile apps.
  
  
• Canvassing Data: If you use the canvassing features, you (the Customer) input information about your prospects and interactions. You retain ownership of all canvassing data. We process this data solely to provide the Service as directed by you.
  
  
• Customer Support Data: If you contact us for support, we collect the information you provide (such as email content, screenshots) to respond to your request.
  
  
• Cookies and Tracking: We use cookies and similar technologies to enhance your experience. This includes required cookies (for login and security) and analytics cookies (e.g., Google Analytics) to understand usage and improve the Service.
  
  
• Third-Party Data: If you link third-party services (like Salesforce or Zapier), you may authorize us to retrieve certain information (e.g., contact lists or tasks) from those services. That data is treated as Customer Data and is subject to this policy.
  
  

2. How We Use Your Information

We use the information we collect for the following purposes:

• To Provide and Maintain the Service: We use your data to operate, secure, update, and provide all features of the Service (e.g., delivering canvassing lists, saving survey results, and authentication).
  
  
• Billing and Account Management: We use contact and payment information to bill you, collect subscription fees, send invoices, and manage accounts.
  
  
• Customer Support: To respond to your support requests, troubleshoot issues, and improve our services.
  
  
• Communications: To send you announcements, updates, and marketing communications if you have opted in. You can opt out of marketing emails at any time via the link in the email.
  
  
• Analytics and Improvement: We analyze usage data to improve the Service and our websites. For example, we use tools such as Google Analytics to track site usage and performance . This helps us understand how customers use the Service and identify issues.
  
  
• Legal and Safety: To comply with legal obligations (e.g., responding to subpoenas or law enforcement), and to protect the rights and safety of our Company, users, or others.
  
  

3. Cookies and Tracking

We use cookies, web beacons, and similar tracking technologies. These include:

• Required Cookies: Necessary for account login, session management, and security. Without these, certain features may not work.
  
  
• Analytics Cookies: Used by tools like Google Analytics to analyze trends and traffic on our website. These cookies collect information such as pages visited, time spent, and referral source.
  
  
• Third-Party Cookies: If you interact with embedded content (e.g., videos, maps), third parties may set cookies. We do not control third-party cookies.
  
  
• Managing Cookies: Most browsers allow you to block or delete cookies. However, disabling cookies may affect your ability to use parts of the Service. See your browser or device settings for more information.
  
  

4. Information Sharing and Disclosure

We do not sell or rent your personal information to third parties. We share your data only as described below:

• Service Providers: We use third-party vendors to support our operations (e.g., hosting, payment processing, email delivery, analytics). These providers process data on our behalf and are contractually bound to protect it. Examples include cloud hosting providers, email marketing services, and analytics vendors.
  
  
• Third-Party Integrations: If you choose to connect the Service to third-party platforms, you authorize Knockbase to transfer relevant Customer Data to those platforms to enable the integration. Each third-party integration is governed by that service’s terms and privacy policy. We are not responsible for their practices.
  
  
• Legal Requirements: We may disclose personal information if required by law, or in response to valid legal process, such as a subpoena, court order, or government request. We may also disclose information to protect the rights, property, or safety of Knockbase or others.
  
  
• Business Transfers: In the event of a merger, acquisition, or sale of assets, personal information may be transferred to the new owner, but will remain subject to this policy.
  
  
• Consent: We may share your information with your consent or at your direction.
  
  

5. Data Ownership and Control

You own and control all Customer Data you submit to the Service. Knockbase processes Customer Data only on your behalf and according to your instructions. You may access, export, or delete your Customer Data at any time through the Service’s data export tools or by contacting us. Unless otherwise agreed, we will not analyze your data for purposes other than providing the Service.

6. Data Security

We implement appropriate technical and organizational measures to protect personal data. This includes encryption at rest and in transit, firewalls, access controls, and regular security assessments. For example, all data transfers occur over TLS/SSL. We regularly back up data and use secure data centers in the United States. While we strive to protect your information, no system is completely secure. We cannot guarantee absolute security or that unauthorized access will never occur. You agree not to upload highly sensitive personal information (e.g., social security numbers, health information) to the Service.

7. Data Hosting and Transfers

Your data is hosted on servers located in the United States. If you use the Service from outside the U.S., your data may be transferred to and stored in the U.S. or other countries where Knockbase operates or uses service providers. Knockbase will take appropriate safeguards (such as data processing agreements and EU-approved standard contractual clauses) to comply with applicable data transfer laws. For example, if personal data of EU individuals is transferred to the U.S., we rely on standard contractual clauses in accordance with GDPR to ensure adequate protection .

8. Data Retention

We retain your personal information only as long as necessary to provide the Service and as required by law. Customer Data is retained until your account is deleted or terminated; after termination, we may delete your data after a reasonable period or as required by law. For user account data (login info, etc.), if your account becomes inactive, we may retain it for the purposes of legal compliance and fraud prevention. If you wish to delete your account and associated data, please contact us; we will act on such requests in accordance with applicable law.

9. Your Privacy Rights

EU Data Subjects

If you are an individual in the European Economic Area, the UK, or Switzerland, you have the following rights under the GDPR:

• Right of Access: You can request confirmation of whether we process your personal data, and request a copy of that data .
  
  
• Right to Rectification: You can ask us to correct inaccurate or incomplete data about you.
  
  
• Right to Erasure (“Right to be Forgotten”): You may request deletion of your personal data, subject to certain legal restrictions.
  
  
• Right to Restrict Processing: You can ask us to limit how we use your personal data (e.g., keep it but not use it).
  
  
• Right to Data Portability: You can request a copy of your data in a structured, machine-readable format, to the extent technically feasible.
  
  
• Right to Object: You can object to certain types of processing, including processing based on our legitimate interests.
  
  
• Right to Withdraw Consent: If we rely on consent for any processing, you can withdraw consent at any time.
  
  
• Right to Lodge a Complaint: You have the right to complain to a data protection authority in your country if you believe your data is not being handled in compliance with the law .
  
  

To exercise your GDPR rights, please contact us as described below. We will verify your identity before taking any action.

California Residents (CCPA/CPRA)

If you are a California resident, the California Consumer Privacy Act (as amended by CPRA) gives you the following rights with respect to personal information (as defined by law):

• Right to Know: You can request that we disclose the categories of personal information we have collected, used, disclosed, or sold (if any), and the sources and purposes of that collection.
  
  
• Right to Delete: You can request deletion of your personal information, subject to certain exceptions.
  
  
• Right to Opt-Out of Sale/Sharing: You can opt out of the “sale” or “sharing” of your personal information. Knockbase does not sell or share personal information for commercial purposes. (If we ever did, we would provide a clear “Do Not Sell or Share My Personal Information” link on our website.)
  
  
• Non-Discrimination: We will not discriminate against you for exercising your rights. For example, we will not deny you access to the Service, charge different prices, or provide a different quality of service because you exercised your rights.
  
  
• Contact for CCPA: You may make CCPA requests (e.g., for disclosure or deletion) by contacting us as described below. We will verify your identity before responding. Our responses will comply with California law requirements.
  
  

Other Jurisdictions

We also comply with applicable privacy laws in other jurisdictions. Residents of other states or countries may have rights similar to those above. If you reside outside the U.S. or the EU, please contact us for information on your local privacy rights.

10. Children’s Privacy

The Service is not directed to children under 18, and we do not knowingly collect personal data from minors. If you learn that a minor has provided us with personal data, please contact us. If we become aware that personal data from a child under the minimum age has been collected without verifiable consent of a parent or guardian, we will delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time (for example, to reflect new legal requirements or features). When we make significant changes, we will notify you by posting a notice on our website or sending an email. The “Last updated” at the top of this policy indicates when it was last revised. Continued use of the Service after changes indicates your acceptance of the updated policy.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Knockbase

19324 Palmview St

Orlando, Florida 32833, USA

📞 Phone: 1-888-678-6227

📧 Email: sales@knockbase.com

🌐 Website: https://www.knockbase.com/

International Transfers: By using the Service, you understand that your personal information may be transferred to and processed in the United States. Appropriate safeguards (such as the EU Standard Contractual Clauses) are in place to protect your data during any cross-border transfer.

Data Controller: For GDPR purposes, the data controller of your information (other than Customer Data, which remains your responsibility) is Knockbase, Inc. d/b/a Sunbase Data. We process personal data on our own behalf (for users of this Service) as outlined in this policy.

Opt-Out: Where required by law, you may opt out of receiving promotional communications by following the unsubscribe instructions in those communications or by contacting us.

Do Not Track: Our websites do not respond to “Do Not Track” signals.

By using Knockbase, you consent to the practices described in this Privacy Policy.